Page 64 - WDT Winter 2018 japan

As much as we enjoyed the hotel and location, the staff staff to call us a cab. I expected her to pick up the phone.
gets credit for making our stay exceptional. From the general Instead, she walked to the lobby door, grabbed an umbrella
manager and the front desk to housekeepers and the door- and went out the door into the pouring rain. Disbelieving, I fol-
men, they always made us feel cared for and at home. For in- lowed her as she made her way to the busy street corner and
stance, during a heavy rain, I tried to hail a cab outside of the flagged down a cab within minutes. Talk about walking the
hotel without success. I went in and asked one of the desk extra mile for a guest. u

64 WDT MAGAZINE WINTER 2018